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Terms & Conditions

Usage of Eyesite Eyecare Centres Website

By using  you agree to be bound by our Terms. We will offer you the highest possible service but cannot guarantee that the Services will be fault free. If a fault does occur, please contact us, or call us directly at 024 7644 3366 where you have the option to order by telephone or ask us for any information you may require.

The website can be subject to essential repairs, maintenance and/or updating of our systems which could at times restrict usage of the services. When this situation does arrive, we will endeavour to restore the services as soon as possible.

Confirming your purchase after checkout constitutes an offer by you to purchase the contact lenses or accessories for the value specified in transaction. Therefore authorising us to debit your debit or credit card with that amount plus any delivery that charges that may be applicable

The Website may only be used for lawful purposes and in a lawful manner. You agree to act in accordance with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit:

  • any computer viruses or anything else designed tamper with the operating of a computer system; additionally you agree not to transmit any material which is derogatory, offensive or of an obscene character


We reserve the right to:

  • Update these Terms from time to time and you will be notified of any changes through an announcement on the website. It is your responsibility to check for such changes and if you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates you are in agreement to be bound by the new Terms.
  • Modify or remove, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

Intellectual Property

You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.


You warrant that:

  • The personal information which you are required to provide when you register is true, accurate, up to date and complete
  • The products purchased on this site are for personal use and not for resale
  • You are not impersonating any other person or entity
  • You will alert us of any changes of personal information by e-mailing or telephoning  us at a relevant branch, or using our contact us form.


We will treat all your personal information:

  • With confidentiality and will only disclose the same in the circumstances set out below; and
  • In accordance to the Data Protection Act

When you use our online store, we will ask you to input personal details to verify the order, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. Your information will be held with us and not disclosed to any third parties. We will use your personal information for the following purposes:

  • processing your orders;
  • to administer this Website;
  • for statistical purposes to improve this Website and its services to you;
  • if you have not objected during the registration process, to send you our newsletter or notify you of products or special offers that may be of interest to you ;

If you have not objected during the registration process, but do not want us to:

  • contact you regarding products or services which may be of interest to you; or

Then please contact us or write to us at one of our branches so that we may cancel any further contact in regards to that.


You agree to fully indemnify, defend and hold us harmless from and against all claims, losses, costs and expenses, arising out of any breach of these Terms by you, or any liabilities arising out of your use of our website or any person assessing the website using your person information.

Orders and Delivery

a. To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website you must:

  • be 18 years of age or over
  • Provide a delivery address within Europe
  • Register your real name, address, phone number, e-mail address any other details requested
  • By offering to purchase goods and services you are confirming that you are 18 years of age or over and authorise us to transmit information to obtain information from third parties, such as your debit or credit card numbers or credit reports in order to authenticate your identity, validate your credit card, obtain an initial credit card authorisation and to authorise individual purchase transactions.

b. All orders are subject to acceptance and availability. We will notify you if the goods you have ordered are not available, to which you will be given the option to either wait until the goods are in stock or to cancel the order. We have the right to reject some orders subject to eligibility. The conclusion of a contract between you and us will either take place when we debit your credit /debit card or when the goods are dispatched to you. We are not responsible for failing to deliver goods to you if you have supplied us with an incorrect address.

c. We will take all reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

d. Delivery of your order will be made to the address on your order as soon as possible. However we cannot guarantee a delivery time or a delivery date.

e. Delivery is FREE for contact lenses on all Mainland UK and Republic of Ireland orders.


a. We undertake to supply you with the exact type and brand of contact lens prescribed by your optician in the contact lens prescription sent by you to us. Contact lenses will be packaged in the original manufacturer’s sealed package. Though we  have taken suitable measures ensure that lenses of the correct prescription are supplied to you, you should confirm that the identifying lens prescription description notified to you by is accurate and correct for your current eye condition.

b. If you wish to have your contact lenses supplied by to a specification issued elsewhere you should understand and you agree and acknowledge that:

(i)             We rely on the details supplied by you and the contact lens specification provided by your optician to supply you with contact lenses

(ii)            Your contact lens prescription must have been issued within 12 months prior to placing your order with us.

(iii)            You have not been advised to stop wearing contact lenses by an eye care or medical practitioner and have not, within the last 12 months suffered from any eye condition requiring treatment.

(iv)            We can accept no responsibility for your lack of suitability to wear contact lenses as detailed in the prescription, or for your overall suitability to wear contact lenses.

(v)             If we are not satisfied with your ocular health or considers that the replacement contact lenses requested according to the specification provided to us are not clinically suitable, we retain the right not to supply those products to you.

c. You acknowledge that you understand that you should not attempt to wear any lens where the lens prescription does not match your current lens prescription and that the left and right lenses should be worn only in the corresponding eye. You undertake that you shall use any contact lenses sent to you by us strictly in accordance with any accompanying user and safety instructions.

d. Given the importance of ensuring you undertake regular eye examinations and contact lens checks to ensure you receive effective eyecare, it is a condition of your agreement with us that you have a contact lens check at least once in any period of twelve months or more frequently, if recommended by your optician.

f.  is intended for use within the United Kingdom only. We make no representation that any product or service referred to on is appropriate for use, or available, outside of the United Kingdom.

Returns and Replacements

If for any reason you wish to return the lenses we will give you a full refund on any lenses returned unopened and in the original packaging. We undertake to replace any defective contact lenses free of charge – simply contact us and we will organise a way in which you can return the contact lenses to us.

Prices and Payment

a. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.

b. Payment can be made by any most major credit or debit cards, see the list at checkout. Payment will be debited and cleared from your account before the despatch of your good or provision of the service to you.

c. By purchasing online with us you must ensure that the credit or debit card that is being used is yours.

d. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be accountable to you for any delay or non-delivery.

Limitation on Liability

Nothing in our terms will affect or limit your rights as a consumer in the UK, or eliminate or limit our liability for injury resulting from our negligence.  We cannot guarantee or be responsible for the security or privacy of the website and any information provided by you. You must bear the risk associated with the use of the internet.

These terms and conditions are subject to English law and as detailed in amendments we hold the right to update or modify these at any time.

Reasons to Choose Eyesite Eyecare Centres